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Worldwide Analyst

Job Description Summary
Under the general direction of the Associate Vice President of WorldWide Student Services, the WorldWide Operations Analyst maintains responsibility for analyzing and communicating data-driven recommendations to augment all WorldWide student and faculty facing operations including, but not limited to academic advising, student services, career services and faculty services. The WorldWide Operations Analyst is also responsible for proposing and implementing enhancements, in coordination with department leaders within the aforementioned areas in both undergraduate and graduate. The WorldWide Operations Analyst will follow processes and operations set forth by the Associate Vice President of WorldWide Student Services.
Job Description
Duties and Tasks:
Provide feedback on consistent application of guidelines and standards of procedure while determining best practices and process enhancements.
Provide critical data and documentation needed for generation of daily, weekly and monthly reports reflecting performance of team.
Provide real-time and historical reporting and auditing at individual, team and department levels.
Colleague and Salesforce Customer Relation Management reporting, file maintenance and system administration.
Interpret, apply and comply with university as well as federal, state and institutional regulations governing university accreditation; maintain current working knowledge of guidelines/regulations related to university accreditation
Provide recommendations on departmental policies and procedures to enhance service productivity.
Support initiatives for data integrity and normalization.
Train end users on new reports and dashboards
Demonstrate integrity, ethical behavior in working with confidential information.
Adhere to and be an advocate for the university's core values of Personal Development, Responsible Stewardship, Integrity, Community, Excellence, Respect
Others duties as assigned by the Associate Vice President of WorldWide Student Services
REQUIRED KNOWLEDGE, SKILLS AND ABILITIES:
Bachelor's degree from a regionally accredited college or university; Master's degree preferred
Two or more years of progressive experience in an analyst and/or operations role
Superior oral, interpersonal and written communication skills.
Expert knowledge of systems databases, data analysis, MS Office and reporting fundamentals required.
Ability to translate business requirements into non-technical terms.
Ability to engage with a variety of constituents from many different cultural backgrounds
Superior organizational skills; ability to execute multiple objectives concurrently.
Ability and willingness to work evenings and weekends.
ENVIRONMENT:
The work environment characteristics described here are a representation of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. The term "qualified individual with a disability" means an individual with a disability who, with or without reasonable accommodation, can perform the essential functions of this position.
While performing the duties of this job, the employee is regularly required to communicate professionally in person, over the telephone, through email and other electronic means, move about the office and University, handle various type of media and equipment, and visually or otherwise identify, observe and assess. The employee is occasionally required to lift up to 10 pounds unless otherwise specified in the job description.
NOTICE:
The intent of this job description is to provide a representation of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the total specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description. Saint Leo University is an Equal Opportunity Employer and embraces diversity as a critical step in ensuring employee, student and graduate success.



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