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Financial Aid Manager

Job Description Summary
The Financial Aid Manager is responsible for application review, timely execution of financial aid packages, monthly reconciliation of state and federal funding, return of Title IV aid, Satisfactory Academic Progress evaluations and supervising processing staff,. The Financial Aid Manager will focus on an area of expertise while maintaining broad knowledge of the financial aid office functionality. The Financial Aid Manager will report to an associate director of financial aid.
Job Description
Duties and Tasks:
Ensure all functions related to application review, determination of student eligibility, and fund awarding and disbursement are performed timely and accurately.
Ensure federal funds processing including origination and disbursement reporting, error resolution, R2T4 calculations, reporting and communication, and monthly reconciliations are performed timely and accurately. Ensure disbursement schedule is communicated with Business Affairs.
Ensure state aid processing including determining eligibility, awarding, reporting and reconciliations are performed timely and accurately; and within compliance. Assist with audit reviews.
Ensure Satisfactory Academic Progress (SAP) evaluations are completed each term. Provide clear timely communication to students and advising staff concerning SAP status. Manage SAP appeals and communicate results to student timely.
Ensure all federal, state and institutional rules and regulations are adhered to. Ensure all processing functions are executed within compliance. Assist with audit reviews.
Manage SFS Help Desk ticketing system to ensure timely resolution of processing tickets.
Ensure critical thinking and problem-solving skills are used to thoroughly research and document student requests and provide issue resolution following established procedures; and maintains research documentation. Uses superior communication skills to provide outcomes.
Develop and manage financial aid processors to create a supportive, open environment for employee development. Supervise assigned staff by providing coaching sessions, completing mid-year and annual evaluations and managing attendance. Develop staff by providing clear processes to ensure employees have a solid understanding of their roles and responsibilities. Monitor to ensure timely and accurate completion of assigned tasks and adequate operational coverage.
Work closely with all levels of management and peers;
Communicates solutions and devises standards of procedure to insure process improvement, compliance, accuracy, and student satisfaction.
Remain current on federal regulations, state regulations, and office policies and procedures.
Participate in special events and evening and weekend work as needed.
Maintain confidentiality of work related information and material.
Create and sustain a culture that consistently supports our institutional core values.
Perform other duties as assigned to assure successful achievement of the department's goals.
REQUIRED KNOWLEDGE, SKILLS AND ABILITIES:
Demonstrate progressive leadership and utilization of administrative systems in an enrollment management focused financial aid environment.
Excellent interpersonal and communication skills; writing composition.
Strong knowledge of aid regulations.
Demonstrate competencies working in technology driven operation.
Demonstrate critical thinking skills.
Ability to work collegially and collaboratively within a team and able to react and adjust quickly to changing conditions.
Knowledge:
Bachelor's degree from a regionally accredited college or university, preferably in a related field.
Minimum of four years of financial aid operations and/or administrative management experience.
Experience with Colleague preferred.
Skills:
Critical thinking
Detail oriented
Proficient with Microsoft Word and Excel
Work successfully with cross-functional teams
Abilities:
Ability to react and adjust quickly to changing conditions
Ability to multi-task daily
Ability to produce a high volume of quality work, timely and accurately
ENVIRONMENT:
The work environment characteristics described here are a representation of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. The term "qualified individual with a disability" means an individual with a disability who, with or without reasonable accommodation, can perform the essential functions of this position.
While performing the duties of this job, the employee is regularly required to communicate professionally in person, over the telephone, through email and other electronic means, move about the office and University, handle various type of media and equipment, and visually or otherwise identify, observe and assess. The employee is occasionally required to lift up to 10 pounds unless otherwise specified in the job description.
NOTICE:
The intent of this job description is to provide a representation of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the total specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description. Saint Leo University is an Equal Opportunity Employer and embraces diversity as a critical step in ensuring employee, student and graduate success.



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