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Graduate Student Advisor

Job Description Summary
Under the general direction of the Associate Director of Student Advising, the Student Advisor is responsible for proactively guiding online students from their initial course work through graduation. The Student Advisor serves as liaison between the student and University. The Student Advisor role is the student's professional point of contact and is an advocate within the University.
Job Description
Proactively outreach assigned students via tasks within the student information system in an effort to provide service for all online students.
Build rapport with students, help define clear objectives and assess fit with their respective program.
Collaborate with Enrollment Counselor team for a successful onboarding process of all first term students.
Ensures that information is proactively communicated to students and requests for assistance are met with a response that is meaningful and supportive for our students regarding the day-to-day needs of our online students.
Provide comprehensive Program Evaluation for assigned online students.
Assist each student with term-by-term registration guidance in advance of upcoming terms, information on ordering books, and extensive details of course descriptions.
Provide students with online webinars showcasing key areas such as navigating through student portal, ordering books, communicating with faculty, etc.
Meet and Exceed quality customer service interaction via results of Student Survey and Call Quality Assurance.
Serve as primary resource for questions and concerns regarding degree requirements, programs, policies and procedures.
Work collaboratively with Student Services team in facilitating online student club and association meetings aimed at creating and maintaining an online community for students.
Ensure students have a solid understanding of the time commitment, technology and skills required to be a successful online learner.
Other duties as assigned by the Associate Director of Student Advising.
REQUIRED KNOWLEDGE, SKILLS AND ABILITIES:
Minimum three years' experience within a higher education setting.
Superior oral, interpersonal and written communication skills.
Ability to engage with a variety of constituents (current students, alumni, faculty, etc.) from many different cultural backgrounds.
Superior organizational skills; ability to execute multiple objectives concurrently.
Ability and willingness to work evenings and weekends.
Proficiency with MS office (Word, Excel, PowerPoint, and Outlook) and managing student databases required.
EDUCATIONAL REQUIREMENTS / QUALIFICATIONS:
Bachelor's degree from a regionally accredited institution required.
Master's degree from a regionally accredited institution preferred.
ENVIRONMENT:
The work environment characteristics described here are a representation of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. The term "qualified individual with a disability" means an individual with a disability who, with or without reasonable accommodation, can perform the essential functions of this position.
While performing the duties of this job, the employee is regularly required to communicate professionally in person, over the telephone, through email and other electronic means, move about the office and University, handle various type of media and equipment, and visually or otherwise identify, observe and assess. The employee is occasionally required to lift up to 10 pounds unless otherwise specified in the job description.
NOTICE:
The intent of this job description is to provide a representation of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the total specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description. Saint Leo University is an Equal Opportunity Employer and embraces diversity as a critical step in ensuring employee, student and graduate success.



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